In this episode of Success Leaves Clues, host Robin Bailey and co-host Al McDonald welcome back returning guest Dean Benard, Founder and CEO of Benard & Associates, for an in-depth conversation on workplace investigations, leadership accountability, and organizational culture.
With more than 30 years of experience in regulatory and workplace investigations, mediation, and conflict resolution, Dean offers a rare inside look at how investigations really work, and why independence, fairness, and process matter more than speed or optics. He explains how power dynamics show up in investigations, from titles and tenure to fear of retaliation, and why investigations can act as a great equalizer when handled correctly.
The conversation explores what trauma-informed investigations actually mean, why they should apply to every participant, and how dignity and psychological safety improve accuracy rather than dilute outcomes. Dean also shares where leaders unintentionally undermine investigations, how rushing the process creates long-term risk, and why one complaint is often a signal of deeper cultural issues beneath the surface.
The episode closes with a powerful reflection on legacy, building systems that outlast us, and Dean’s vision for creating safer, fairer workplaces through education, innovation, and leadership responsibility.
You’ll hear about:
- What workplace investigations really involve, beyond the stereotypes
- How power dynamics influence truth-seeking and trust
- Why investigator independence is non-negotiable
- Trauma-informed investigations and why they apply to everyone
- Common leadership mistakes that undermine investigations
- Speed versus quality and the hidden cost of rushing
- What makes a strong investigator, skill sets over credentials
- When one complaint reveals broader cultural problems
- Using investigations as an opportunity for organizational learning
- Building systems that create long-term workplace fairness
We talk about:
- 00:00 Introduction and returning to the conversation
- 01:00 Dean’s background and the work of Benard & Associates
- 03:00 Power dynamics and the role of independence in investigations
- 06:00 Treating everyone with dignity and respect in the process
- 08:00 Trauma-informed investigations and psychological safety
- 11:00 How leaders unintentionally interfere or undermine trust
- 14:00 Speed versus quality and why rushing creates risk
- 17:00 The skill sets that make a great investigator
- 20:00 When investigations reveal deeper cultural issues
- 22:00 Management insights and learning beyond the complaint
- 25:00 What’s next for Benard & Associates and the Bernard Group
- 28:00 Working with a spouse and building a business together
- 30:00 The signature question, planting trees for the future
- 33:00 How to connect with Dean
Connect with Dean
- Personal LinkedIn: https://www.linkedin.com/in/deanbenard/
- Company LinkedIn: https://www.linkedin.com/company/benard-associates/
- Facebook: https://www.facebook.com/BenardInc
- Instagram: https://www.instagram.com/benardinc/
- YouTube: https://www.youtube.com/BenardAssociates
- Website: https://www.benardinc.com/
Connect with Us
- LinkedIn: Robin Bailey and Al McDonald
- Website: Aria Benefits and Life & Legacy Advisory Group
